FAQs

 

Why has my order been cancelled?

Orders will be cancelled for two reasons:

  • Incorrect product allocation has been ordered (e.g. if you have ordered x4 shirts but are only eligible for x1 badge)
  • Incorrect shipping option has been selected (e.g. you have selected free shipping but you are not an enrolled Online student). 
  • You have placed multiple orders for the same items. 

Please place your order again after checking the Uniform Allocations page, and the Delivery Information and Collection Dates pages. 

How do I know which uniform items my program will get?

You have been provided your allocation via email. All programs receive different items and different quantity allocations based on the mandatory branded uniform requirements of each program. You can also click on your Course name on this website, and your allocations are listed under each product description. You can also check the Uniform Allocations page here - Uniform Allocations – Adelaide University Uniform Replacement Store

 

All programs on the website also include a name badge at no cost to students, please check your listing for instructions on ordering. 

 

 

What happens if my uniform and/or name badge isn't ready in time for my placement?

In the event that the uniforms don’t arrive prior to commencing your placement, you will be able to commence your placement in your foundation university uniforms, until your Adelaide University uniform is ready for collection.

 

 

I have only received half of my order, when will I get the rest?
Most orders have been partially fulfilled, as we have been sending out items as they become available, so you have them quicker. If you are waiting on an item from your order, please keep an eye on the Adelaide University Uniform Replacement Store homepage for updates. Badges will be supplied separately, due to the long processing time.

 

 

  

Do I get the full allocation of uniforms, even if I currently don't own that many?

You can redeem your full allocation of uniforms, even if you don't currently own that amount of items.

For example, if you currently own two polo shirts, you are still eligible to redeem your full course allocation of 4 polo shirts for free. 

 

 

Will I need new Adelaide University student uniforms and a name badge?

Adelaide University will have new branded student placement uniforms for the majority of programs. For students in programs with identified mandatory placements and mandatory uniform requirements will be provided with an allocation of those branded mandatory uniform items free of charge. This includes an Adelaide University name badge. 

 

Placement uniforms and additional merchandise will be available for purchase through the Student Association instore and online in February 2026. The Student Association will advise students once uniforms are available to purchase.

 

 

Will I need to buy any uniforms or name badges?

Students in programs with identified mandatory placements and mandatory uniform requirements will be provided with an allocation of those branded mandatory uniform items free of charge. This includes an Adelaide University name badge. 

 

Items that are optional for placements will be available to purchase from February 2026 in the student association store and website. 

 

 

Can I try on my uniform before I order it?

Uniforms are available to try on at stores that are accepting exchanges. Please view the Collection Location Information page for this information.

 

 

Will I be able to choose my size for my replacement uniform?

Yes, all sizing options currently available for existing uniforms will be available for the replacement uniforms. 

 

 

I don't know my uniform size, what can I do?

Uniforms are available to try on at stores that are accepting exchanges. Please view the Collection Location Information page for this information.

 

 

What happens if I order the wrong size? Can I swap it with the correct one?

Uniforms are available to try on at stores that are accepting exchanges. Please view the Collection Location Information page for this information.

 

If you need to exchange your items, please follow instructions here - Exchange Information – Adelaide University Uniform Replacement Store.

 

Refunds for postage are available, if your uniform has not yet been posted. No refunds for uniforms will be provided, as the uniforms are free to students. 


 

When will I get my name badge?

All badges are made to order. Once you place your order for the AU name badge, there is approximately a 6 week turnaround time for the badges to be made. Once they're made, they will be packed and distributed to you. You will be able to select which campus you collect from when you check out, and you will be contacted once your name badge is available. Please make sure you enter your Preferred First Name very carefully at checkout, as this will be printed directly onto your badge. 

 

 

 

If I am not going on a placement in my degree, do I need to order replacement uniforms or an AU name badge?

No you don't. If you are not expecting to attend any Adelaide University placement in your degree, you do not need a replacement uniform or name badge. 

 

 

I am graduating this year, do I need to order replacement uniforms or an AU name badge?

No you don't. If you are not expecting to attend any Adelaide University placement in your degree, you do not need a replacement uniform or name badge. 

 

 

I don't need replacement uniforms or a name badge, can I still order mine for a friend?

No you can't. Names may be checked against enrolment status prior to collection of your order. Valid Adelaide University student ID will be required to collect orders. 

 

 

I am planning to go on a leave of absence next year, can I still order my replacement uniform and name badge?

Yes, if you are expecting to return to your program and will need to attend a placement when you recommence your study, you are eligible to order your replacement uniform and name badge. 

 

 

When can we buy other merchandise?

Adelaide University merchandise is currently available in the student association stores on campus and online. The AU merch range will increase in 2026.

 

 

I am attending a placement in January or February 2026, how do I collect my uniform and name badge?

Your uniform will be available as soon as the stock arrives to the University. We are working hard to ensure uniforms are available as soon as possible. If you are unable to attend campus to collect your uniform, please use the Contact Us form to determine other options. 

 

 

I am attending a placement from March 2026 onwards, how do I collect my uniform and name badge?

Your uniform will be available for collection during campus pop-ups during 2026 Orientation and Week 1 of teaching period. Collection dates are available here -  Collection Dates. Collection will be available across multiple campuses, including regional campuses. If you are unable to attend campus to collect your uniform, please use the Contact Us form to determine other options. 

 

If you would rather have your uniform posted instead of attending a campus collection point, you may select shipping at check out at your own cost. 

 

 

What do I need to bring to pick up my order?

Please bring your confirmation email OR your 'ready to collect' email, and a valid ID. 

 

 

How long do I have to order my replacement uniform and name badge?

We recommend ordering your replacement uniform ASAP. Unredeemed replacement uniforms will expire on the 4th of September, Semester 2 Census date. 

 

 

How long do I have to collect my replacement uniform?

We recommend collecting your replacement uniform from the pop-ups at Semester 1 Orientation 2026. Uniforms and name badges will be available to collect until late 2026.

 

 

I am in a double degree, so I get double the allocation?

No, you will not receive double the allocation. If you are enrolled in two separate degrees (not a combined double degree), please advise the Student Assist via the Contact Us page, and this will need to be considered on a case by case basis. 

 

 

I am graduating Veterinary Bioscience this year (3rd year student in 2025), but I'm starting my Doctor of Veterinary Medicine in 2026. Do I get the Veterinary Bioscience allocation, or the Doctor of Veterinary Medicine allocation?

You will get the Veterinary Bioscience allocation. As this is a replacement uniform program, we are only replacing uniforms that have been previously required for purchase in current degrees for placements. Anything additional required by the Doctor of Veterinary Medicine will need to be purchased by you, and will be available via the Store and Student Association in 2026.

**If you are a 3rd year student commencing your DVM in 2026, please order a DVM name badge to ensure the correct program name is listed on your badge.